KBase for Outlook Folder HelpDesk

Folder HelpDesk: I have installed Folder HelpDesk and KBase and checked the box for KBase under the Other Settings tab in Folder HelpDesk, but when I click the “KBase” button in the ticket the data does not show up in KBase.

You can only save a ticket as a KBase article when the case is finished and the ticket is ready to be closed. 

Then, click first on the ” KBase ” button and after that on the “Close” button. 

The ticket is now closed, and in addition to the database the data is also saved in a KBase article.