Folder HelpDesk For Outlook


With Folder HelpDesk, you can turn your Microsoft Outlook into incident management and ticketing system. And offer effortless customer support with Outlook help desk plug-in.

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Benefits of Having the Ticket System Inside Outlook

Folder HelpDesk makes it easy to convert emails into tickets

You can convert it manually, or just let all emails in a folder be automatically converted. All formatting from the email is kept, and attachments and images are transferred to the ticket.

Information about the sender

Information about the sender of the e-mail is also entered into the ticket, like e-mail address, name, and telephone number.

Send Emails from Folder HelpDesk

There are templates for various automatic emails, for example, when a ticket is created or a case is closed, and you can also send email answers and messages manually from inside the ticket.

The ticket is a standard Outlook post item

You can use all the Outlook features – for example, spell check the ticket text, insert attachments and images in the ticket and use a reading pane in the ticket list.

Folder HelpDesk Features

  • Install it in any Outlook folder: public, shared, or private.

  • Seamlessly integrate with Microsoft Outlook (2010, 2013, 2016, 2019).

  • Automatically process incoming requests to cases.

  • Automatically notify alerts on helpdesk events.

  • Assign and enforce Service Level Agreement on cases.

  • Ticket retrieval from an online form: manually and automatically.

  • Centralized help desk administration.

  • Deploy any number of custom fields.

  • Integrated statistics – Reports, Charts, Data Analysis, etc.

  • Asset tracking and management.

See Also