Automatic e-mail when a ticket is created: Can I exclude some callers from getting them?
Yes, you can. In the Folder HelpDesk Settings , Callers tab, you can choose what callers should not have an automatic e-mail when a ticket is created from their e-mails. By default all callers are checked, so uncheck the people you want to exclude from the sending list.
For information on the settings for automatic e-mails refer to the Folder HelpDesk manual.