Why E-mail Converter

Why E-mail Converter: doesn’t SharePoint already support incoming e-mail? Why do I need E-mail Converter?

It is correct that SharePoint supports incoming e-mail, and here is a description on how to set it up: https://technet.microsoft.com/en-us/library/cc262947.aspx

Here are some explanations why so many organizations have opted to use E-mail Converter for their incident management / issue tracking:

E-mail Converter is easier to use

E-mail Converter is easier to setup and the setup does not require an SharePoint, Exchange or Active Directory administrator

E-mail Converter gives you more features

E-mail Converter gives you a better control over how your e-mail to ticket conversion is done

Email Converter works without problems with firewalls, SMTP-gateways etc.