E-mail Converter E-mail threading

E-mail threading: How do I get the e-mail threading function to work in the Outlook edition?

The e-mail threading feature in E-mail Converter makes it possible toadd all e-mails concerning the same case to the first ticket, instead of creating one ticket for each e-mail. It works like this:

When the responsible staff replies to an e-mail that has already been processed to a E-mail Converter ticket, the application will automatically grab the new part of the sent e-mail and place it into the corresponding e-mail thread field of the ticket.

When the caller replies back to that e-mail, E-mail Converter will process the replied e-mail, and the newest part of the e-mail will again be appended to the e-mail thread field of the corresponding ticket.

And so on …

For this feature to work you may not answer the e-mail until it has been converted to a ticket. A converted e-mail has an icon:

Special settings for the E-mail Threading feature:

Each user must enable the E-mail Threading feature under the General Settings, see image below.

The administrator must also make some specifications in both E-mail Converter and SharePoint.

Each user must enable the E-mail Threading:

The settings below only have to be made once by the administrator/first user:



Open the SharePoint list which is mapped with E-mail Converter.

Click on Settings >List Settings.

Under General Settings click on Versioning Settings

Check the radio button “Yes” for the the option ‘Create a version each time you edit an item in this list’.

Click OK.

E-mail Converter

Open the E-mail Converter Settings, first tab

Associate the Threading Field with the multi-line field in SharePoint.

For more information about the E-mail Threading feature, refer to the E-mail Converter manual.