The Folder HelpDesk Manual

You are welcome to download the Folder HelpDesk Manual in PDF or DOCX format.
We recommend the PDF file, but if you want to edit the file you must use the Word option. You may print this manual or parts of it for use within your organization. You may also change or add text and images to adapt the manual to your needs.
Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab


The manual is updated every time a new feature is added to Folder HelpDesk and also at other times if users point out that things need to be clarified.

These are the main sections in the Folder HelpDesk manual:
  1. Introduction
  2. Requirements
  3. The Folder HelpDesk ticket
  4. Support staff workflow
  5. Work with tickets
  6. Install Folder HelpDesk
  7. Settings
  8. KBase
  9. Upgrade or Repair Folder HelpDesk
  1. Excel reports
  2. Web form
  3. Folder HelpDesk options
  4. Customize forms
  5. The Community
  6. Registration
  7. Remove Folder HelpDesk
  8. Contact
  9. Architecture