KBase â the Knowledge Base
KBase leverages existing storage and search capabilities in Microsoft Outlook. Create the articles inside Outlook and use all the Outlook tools you normally use, like text formatting, spell check, embedded images, and attachments.
The KBase articles are shared in the workgroup via an Access or SQL Server database or a SharePoint site, and they can of course be categorized, with a Full-text search capability.
Features
Knowledge base available right inside Outlook, an environment that users already know.
All Outlook features can be used, like rich text, HTML, attached files, reading pane, and spell checking.
Drop-downs in the articles for a selection of article category and type. The categories and types to select are defined in a tree view in the KBase settings.
Custom fields can be created easily â no coding, just write a name for it in the KBase settings, and it will be created.
Save articles as .htm files or export them to Excel.
Features
Knowledge base available right inside Outlook, an environment that users already know.
All Outlook features can be used, like rich text, HTML, attached files, reading pane, and spell checking.
Drop-downs in the articles for a selection of article category and type. The categories and types to select are defined in a tree view in the KBase settings.
Custom fields can be created easily â no coding, just write a name for it in the KBase settings, and it will be created.
Save articles as .htm files or export them to Excel.
Folder HelpDesk features
Install it in any Outlook folder: public, shared, or private.
Automatically process incoming requests to cases.
Assign and enforce Service Level Agreement on cases.
Centralized help desk administration.
Integrated statistics â Reports, Charts, Data Analysis, etc.
Seamlessly integrate with Microsoft Outlook (2010, 2013, 2016, 2019).
Automatically notify alerts on helpdesk events.
Ticket retrieval from an online form: manually and automatically.
Deploy any number of custom fields.
Asset Tracking and Management.