Future Development of Folder HelpDesk
Below is what we want to see in future versions of Folder HelpDesk. The priorities are fluent, but if you like a feature and wish to make it reality soon, you are very welcome to sponsor it. Then we will put “your” feature on the top of the list.
We also welcome all suggestions for future development, whether your organization has a possibility to sponsor it or not.
Folder HelpDesk version 15 is going to be a total change from the previous versions. We will re-build Folder HelpDesk from the ground, while maintaining the features that you have come to like and rely on in the earlier versions. Our foundation will continue to be in Outlook where there is a lot of functionality we will build upon.
The back-end architecture will be different, though! Folder HelpDesk will no longer rely on a shared network folder and an Outlook public folder/shared mailbox. Instead we will use three options for sharing and storage of data: an Access database, an SQL Server database or a SharePoint site. Each user will connect to the shared data by entering username, password and URL. The add-on will be entirely based on the VSTO tools and .NET, which will give us many new opportunities.
Each Rule is Made Up of
Trigger for the rule, like when an e-mail is converted, or when a ticket is updated or closed
Condition(s) that must be present for the rule to act
Action: the task you want Folder HelpDesk to perform automatically
Your rules will be gathered in a list, where you can enable or disable them.
In a later step we plan to add a possibility to make the rules send out SMS also.