Issue Tracking and User Support Based on Microsoft Outlook and Exchange
When your staff relies on emails in Outlook as a primary support mechanism, the chances of mails, requests, and responses getting lost in the inbox are high. Given Microsoft Outlook’s lack of proper management and tracking capabilities, it becomes challenging to know when an email has been marked completed, who is currently working on it, etc.
Outlook lacks the automation, reminders, reporting, workflow, etc. to manage a support ticket request. For this reason, our Folder HelpDesk add-in is designed to overcome this limitation by ensuring that the workgroup can collaborate on tickets inside Outlook.