| Category | Type | Problem |
|---|---|---|
| KBase | Usage | Folder HelpDesk: I have installed Folder HelpDesk and KBase and checked the box for KBase under the Other Settings tab in Folder HelpDesk, but when I click the “KBase” button in the ticket the data does not show up in KBase. |
Folder HelpDesk: I have installed Folder HelpDesk and KBase and checked the box for KBase under the Other Settings tab in Folder HelpDesk, but when I click the “KBase” button in the ticket the data does not show up in KBase.
You can only save a ticket as a KBase article when the case is finished and the ticket is ready to be closed.
Then, click first on the ” KBase ” button and after that on the “Close” button.
The ticket is now closed, and in addition to the database the data is also saved in a KBase article.
