| Category | Type | Problem |
|---|---|---|
| Folder HelpDesk | Features | Views: is it possible to allow managers to see all tickets in their department? |
Views: is it possible to allow managers to see all tickets in their department?
Q: Is it possible to allow managers to see all tickets in their department? From what I saw, it looks like everyone can see all tickets, so all I would need to do is to write a view that sorted by departments â is this correct?Â
A: You can create any kind of Outlook View â including the one you described â and it will show up in the list with all the others.Â
There are some demonstrations on views in the Folder HelpDesk Demonstrations page that might be of help.Â