| Category | Type | Problem |
|---|---|---|
| Folder HelpDesk | Usage | Are the finished tickets removed from the Outlook folder when I close them? |
Are the finished tickets removed from the Outlook folder when I close them?
Yes, the closed tickets are removed from the Outlook folder. They are saved in the database and can be re-created from there.
Before closing the ticket you can create a Knowledge Base article from it.
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