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Folder HelpDesk Ticket custom fields

Home FAQ’s Folder HelpDesk Ticket custom fields
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CategoryTypeProblem
Folder HelpDesk CustomizationTicket custom fields: The values entered in the custom fields are not saved.

Ticket custom fields: The values entered in the custom fields are not saved.

When modifying the Folder HelpDesk ticket HTML form, never delete a default tag or rename its ID. Add a new tag instead.

When you add a new control or tag, the ID should not be same as an existing tag or control ID. If it is, the text users write in that field will not be saved.

There are many IDs you cannot use, but if you notice that data from your custom field is not saved, try with another ID for it.

Install Folder HelpDesk in the shared mailbox:

  • Subject
  • Ticket ID
  • Created at
  • Caller name
  • Caller email
  • Caller phone
  • Caller category
  • DatagCaller
  • Date due
  • imgCal
  • Created by
  • Ticket Status
  • Problem Type
  • Responsible
  • emailresponsible

These IDs are used for labels

  • lblSubject
  • lblID
  • lblTime
  • lblCaller
  • lblName
  • lblEmail
  • lblPhone
  • lblCategory
  • lblDue
  • lblCreatedby
  • lblStatus
  • lblProblemtype
  • lblResponsible
There are also Outlook reserved captions to consider. Do not use a custom property name that is a name for an Outlook item field (e.g. Subject, Company, Conversation, Message, Modified etc.). Most of these names are included in the list below, even if it is not quite complete.

Frequently-used fields

Attachment, Categories, Contacts, Conversation, Created, Do Not AutoArchive, Due Date, Flag Status, Follow Up Flag, From, Icon, IMAP Status, Importance, Message, Originator Delivery Request, Read, Received, Recipient Name, Reminder, RSS Feed, Sensitivity, Sent, Size, Start Date, Subject, Task Subject, To

Address fields

Bcc, Cc, Have Replies Sent To, To,

Date/Time fields

Defer Until, Expires, Flag Completed Date, Modified

Document fields

Abstract, Author, Bytes, Category, Characters, Check In Time, Checked out to, Comment, Comments, Company, Content Type, Creation Time, Document Posted, Document Printed, Document Routed, Document Saved, Document Subject, Edit Time, Entity Tag, Header Status, Hidden, Hidden Slides, Identifier, Language, Last Author, Last Saved Time, Lines, Lock Discovery, Manager, Multimedia Clips, Notes, Pages, Paragraphs, Presentation Format, Printed, Read Only, Resource Type, Revision Number, Slides, Supported Lock, Template, Title, Unique Identifier, Words

Mail fields

Auto Forwarded, Billing Information, Changed By, Defer Until, E-mail Account, Expires, Flag Completed Date, Have Replies Sent To, Header Status, In Folder, InfoPath Form Type, Message Class, Mileage, Modified, Offline Status, Originator Delievery Request, Outlook Data File, Outlook Internal Version, Outlook Version, Read Receipt Requested, Relevance, Remote Status, Retrival Status, Retrival Time, Send From Sensitivity, Signed By Size on server, Tracking Status, Voting Response

Contact fields

Address Selected, Address Selector, Anniversary, Assisstant’s Name, Assisstant’s Phone, Birthday, Business Address, Business Address City, Business AddressContry, Business Address