CategoryTypeProblem
Folder HelpDesk PermissionPlease explain what rights different users should have over the different folders.

Please explain what rights different users should have over the different folders.

Support-Staff

In the mail enabled Public Folder: Publishing Editor or above
In the Helpdesk Public Folder: Publishing Editor or above
In the Server Share: write permission (for creating .cub file when using statistics)
On the used MS-SQL DB: database level (db_owner/db_datawriter)

Ticket Owner

In the mail enabled Public Folder: Publishing Author or above 
In the Helpdesk Public Folder: Publishing Author or above 
In the Server Share: write permission (for creating .cub file when using statistics) 
On the used MS-SQL DB: database level (db owner/db_datawriter)