| Category | Type | Problem |
|---|---|---|
| Folder HelpDesk | Permission | Please explain what rights different users should have over the different folders. |
Please explain what rights different users should have over the different folders.
Support-Staff
In the mail enabled Public Folder: Publishing Editor or above
In the Helpdesk Public Folder: Publishing Editor or above
In the Server Share: write permission (for creating .cub file when using statistics)
On the used MS-SQL DB: database level (db_owner/db_datawriter)
Ticket Owner
In the mail enabled Public Folder: Publishing Author or aboveÂ
In the Helpdesk Public Folder: Publishing Author or aboveÂ
In the Server Share: write permission (for creating .cub file when using statistics)Â
On the used MS-SQL DB: database level (db owner/db_datawriter)Â