| Category | Type | Problem |
|---|---|---|
| Folder HelpDesk | Permission | Permission: “you don’t have permission to send a message to this recipient” |
Permission: “you don’t have permission to send a message to this recipient”
This is an Exchange issue.
You and user helpdesk staffs should have ‘Send on behalf of’ rights over the support e-mail account that you have specified in the Folder HelpDesk Settings (Other settings tab > ‘Send e-mail from’ field).
Your network administrator should be able to fix that in Active Directory.