| Category | Type | Problem |
|---|---|---|
| Folder HelpDesk | Upgrade | Permission error: after selecting Outlook folder for the upgrade I get a message about insufficient permission. |
Permission error: after selecting Outlook folder for the upgrade I get a message about insufficient permission.
There can be two different reasons for this error message:
The person who performs the upgrade does not have write permission over the Folder HelpDesk server folder.Â
Other users have Outlook open during the upgrade. Please ask all users to close Outlook before the upgrade. The upgrade process is very quick.