| Category | Type | Problem |
|---|---|---|
| Folder HelpDesk | Usage | Open Ticket button: Nothing happens when I click on the "Open Ticket" button in the Outlook toolbar. How can I avoid switching between my normal inbox and my public folder? |
Open Ticket button: Nothing happens when I click on the "Open Ticket" button in the Outlook toolbar. How can I avoid switching between my normal inbox and my public folder?
The âopen ticketâ button will work if you have selected an e-mail from which a ticket was generated.Â
Please verify if the selected e-mail has been already converted to a ticket.Â
If you select an e-mail that has not been converted, this button does nothing.Â