|Folder HelpDesk||Connection||Office 365: How to add stuff to my Office 365?|
Office 365: How to add stuff to my Office 365?
You cannot install Folder HelpDesk directly in the Office 365 Outlook. Instead you have to create a shared mailbox in Office 365 Exchange and then use with Folder HelpDesk.
When the shared mailbox is ready for use, each Folder HelpDesk user needs to add it to his/her Outlook. It might be added automatically, but if not, the Tips article also describes how to add the shared mailbox manually.
Install Folder HelpDesk in the shared mailbox: