|Folder HelpDesk||Features||Mailbox monitoring: can you explain how e-mails are converted into tickets in Folder HelpDesk.|
Mailbox monitoring: can you explain how e-mails are converted into tickets in Folder HelpDesk.
E-mails can be converted into tickets manually or automatically
Convert an e-mail into a ticket by selecting
it and then clicking this button in the Outlook toolbar. With the same button you can also convert Outlook Tasks and Appointments into tickets.
- Create a separate e-mail address for the helpdesk staff and a separate folder for incoming e-mail.
- Add the folder in the Settings, and the e-mails coming into that folder will be converted into tickets automatically.