| Category | Type | Problem |
|---|---|---|
| Folder HelpDesk | Installation | Mailbox monitoring: can you explain how e-mails are converted into tickets in Folder HelpDesk. |
Mailbox monitoring: can you explain how e-mails are converted into tickets in Folder HelpDesk.
E-mails can be converted into tickets manually or automatically
Manual conversion
convert an E-mails into a Ticket by selecting it and then click this button in the Outlook toolbar. Also Outlook Tasks and Appointments can be converted into tickets with the same button.Â
convert an E-mails into a Ticket by selecting it and then click this button in the Outlook toolbar. Also Outlook Tasks and Appointments can be converted into tickets with the same button.Â
Automatic conversion
create a separate e-mail address for the helpdesk staff and a separate folder for incoming e-mail.
Add the folder in the Settings, and the e-mails coming into that folder will be converted into tickets automatically.
