| Category | Type | Problem |
|---|---|---|
| Folder HelpDesk | Features | When you create a ticket from an email sent to your mailbox, what do you do with that existing email? |
When you create a ticket from an email sent to your mailbox, what do you do with that existing email?
During auto-conversion from emails to tickets, the existing e-mails are moved to a subfolder named âConvertedâ under the same mailbox folder. You can opt to remove them if you wish.