| Category | Type | Problem |
|---|---|---|
| Folder HelpDesk | Usage | Add e-mail to ticket: How can I manually add an e-mail to a ticket? |
Add e-mail to ticket: How can I manually add an e-mail to a ticket?
Select the e-mail and click on the conversion button in theOutlook toolbar. When the dialog opens, choose the option âAdd e-mail to ticketâ and find the ticket you want to add the e-mail to.
