| Category | Type | Problem |
|---|---|---|
| Requirements | Databases | OLEDB or ODBC error |
OLEDB or ODBC error
Error Description:”Cannot connect to the data source ‘[Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified;IM002’.”
Error Reason: “MS Access Database” User DNS is not configured on the user’s machine.
This error can occur with these applications: Folder HelpDesk, TimeCard,E-mail Converter and Calendar Browser
Resolution: To configure a User DNS for the MS Access Database, follow the steps below:
1. Open Control Panel > Administrative Tools > Data Sources (ODBC) >User DNS tab.
2. Click on the Add button.
3. You will now get a list of available Data Sources. Select “Microsoft Access Driver (*.mdb, *.acccdb)” and click Finish.
4. You will now be asked to enter Data Source Name. Give “MS Access Database” as data source name.
5. Click OK after adding Data Source Name.