Convert Emails Into SharePoint List Items
E-mail Converter for Outlook and SharePoint converts incoming emails into SharePoint list items, manually or automatically. Rich text, formatting, attached files, embedded images, priority, sender information, all can be included in the item.
E-mail Converter can also convert appointments and tasks to SharePoint list items. The product has been on the market since 2010, earlier under the name HelpDesk OSP.
Main Aspects of Email Converter
Installed on every userâs client machine or a server placed Outlook for use with OWA.
Once installed in Outlook, E-mail Converter works with all profiles, for example, Office 365 Outlook account and more.
Email Converter works with all list templates provided by Microsoft for SharePoint, except library templates. SharePoint list can be customized to suit the organizationâs needs.
For performance analysis.
Manually and automatically from all emails in a defined folder.
Main Aspects of Email Converter
Add-in for Outlook:
Installed on every userâs client machine or a server placed Outlook for use with OWA.
No installation on the SharePoint site:
Once installed in Outlook, E-mail Converter works with all profiles, for example, Office 365 Outlook account and more.
SharePoint lists:
Email Converter works with all list templates provided by Microsoft for SharePoint, except library templates. SharePoint list can be customized to suit the organizationâs needs.
Excel report:
For performance analysis.
SharePoint list creation:
Manually and automatically from all emails in a defined folder.
Folder HelpDesk features
Install it in any Outlook folder: public, shared, or private.
Automatically process incoming requests to cases.
Assign and enforce Service Level Agreement on cases.
Centralized help desk administration.
Integrated statistics â Reports, Charts, Data Analysis, etc.
Seamlessly integrate with Microsoft Outlook (2010, 2013, 2016, 2019).
Automatically notify alerts on helpdesk events.
Ticket retrieval from an online form: manually and automatically.
Deploy any number of custom fields.
Asset Tracking and Management.